How Our Service Works
A simple, transparent process designed to get your appliances running again quickly
Our Service Process
We've streamlined our service process to make getting your appliances repaired as easy as possible. Here's what you can expect when you work with Appliance People Inc.
Contact Us
Reach out by phone, email, or through our online form. Describe your appliance issue and we'll schedule a convenient appointment time.
Diagnosis
Our certified technician arrives at your location and thoroughly inspects your appliance to identify the problem. We explain what's wrong and provide a detailed estimate.
Repair Approval
Before any work begins, you'll receive a complete breakdown of costs. There's no obligation to proceed if you choose not to have the repair done.
Professional Repair
Once approved, we complete the repair using quality parts. Most repairs can be completed same-day if parts are available.
Testing & Warranty
We test your appliance to ensure it's working properly and explain what was done. All repairs are backed by our 90-day warranty.
Pricing Transparency
We believe in honest, upfront pricing with no surprises:
- Service Call Fee: $79.95 (waived if you proceed with repair)
- Diagnostic Fee: Included in service call
- Parts: Competitive pricing with OEM and quality aftermarket options
- Labor: Billed at flat rate per job, not hourly
- No Hidden Fees: The price we quote is the price you pay
What Makes Us Different
Unlike many repair services, we prioritize your satisfaction over upselling:
- We'll tell you honestly if repair isn't cost-effective
- No high-pressure tactics or unnecessary repairs
- Technicians are employees, not contractors on commission
- We stand behind every repair with a 90-day warranty
Frequently Asked Questions
Common questions about our service process
How quickly can you schedule service?
In most cases, we can schedule same-day or next-day appointments. For non-urgent repairs, we'll work with your schedule to find a convenient time. Emergency service is available 24/7 for urgent situations like refrigerator failures.
Do you provide estimates before repair?
Yes, absolutely. After diagnosing your appliance, our technician will provide a complete written estimate before any work begins. You'll know exactly what the repair will cost, and there's no obligation to proceed if you decide not to have the repair done.
What payment methods do you accept?
We accept all major credit cards, debit cards, cash, and personal checks. Payment is due upon completion of the repair. For larger repairs, we can discuss payment plans if needed.
What does your warranty cover?
Our 90-day warranty covers both parts and labor. If the same issue recurs within 90 days, we'll repair it at no charge. The warranty is transferable if you sell your home during the warranty period.
Ready to Get Started?
Contact us today to schedule your appliance repair service.